What comes to mind when you think about the best tools a person can have in their back pocket while striving for personal and professional success? You might be surprised to hear that many people are missing very basic life skills. After 38,000 hours serving as a Las Vegas Life Coach, I can assure you there is much work to be done in helping my coaching clients take action in improving their organizational time management and conflict resolution skills
I have written extensively in other articles and books about my powerful time and task management system called DAAL. DAAL stands for ‘Daily Accelerated Action List, and the main function of DAAL is to help very busy clients quickly determine how to best use their time for task management and resolution.
Working as a Las Vegas Life Coach has its benefits and challenges. Many of my clients are saddled with working long hours, which means my executive coaching day can stretch well into the evening. Most of the executives or clients I serve are looking for faster ways to do better work while reaching their goals.
In order to help my coaching clients work with what I call organized efficiency, I encourage them to allow DAAL to create a central drop and pick-up area to manage the miscellaneous and group-oriented tasks with varying degrees of importance. While ticking priority items off the list is always desirable, a secondary benefit of DAAL is to free up brain space for creative thinking and highly efficient problem solving.
The next important tool to add to the executive or client tool belt is the art of paying close attention to detail while delivering top-quality customer service. You may be surprised to know that before you can render top-quality customer service you must start by turning on powerful listening and observation skills.
Listening and observation skills are fast becoming a lost art. Nearly all human beings function with the ‘already always listening’ mindset. Which means that while you are speaking to them, they are either busy formulating their response or thinking about something else entirely different than what you are speaking to them about and quite often they aren’t solely listening to you at all.
Life Coach Las Vegas
When you open up to active listening, which is to continue to check for understanding when someone else is speaking, you give yourself a chance to deliver a level of service that is unparalleled. This type of thinking will allow you to standout and stand alone as most other people will not be able to offer services to match the level of service you deliver.
After working more than 30 years in the hotel casino industry in Las Vegas (a very competitive market), I learned how to leave my clients feeling extraordinary! I bring the very best care, attention and follow-up to my executive and life coaching businesses.
When you deliver goods or services that are tailored made for someone, it’s clear to them that they matter enough for you to pay attention to their likes and dislikes or wants and needs. I will use an example of paying close attention to detail from my former years as a casino marketing executive in Las Vegas, Nevada.
Ann was one of my best clients and I always set my customer service standards high in order to serve her and her family. I anticipated their needs and listened intently to discover what they loved and loathed.
Ann was big on time management and very much disliked standing in lines. I actually overheard her sharing this with one of her sons and I used that information to wow her every time she made a trip to Las Vegas. Whenever she was in town to attend an event, rather than give her a VIP line pass to pick up her tickets, I would go behind the desk, secure her tickets and hand deliver them to her room.
I did this so she wouldn’t have to waste her time standing in line. While this may have taken me some extra time to complete, the reward of her delight in having the tickets hand delivered was well worth the time I spent completing the task.
The goal was to make all services rendered seem easy and seamless, while in fact they were most often challenging. However, I would rather assume the hassle and leave my client free to enjoy her vacation. Simply consistently completing this one act of service created a positive personal signature, and Ann is still a client today, some ten years from the first service rendered.
Ann clearly represents the ‘one handshake away’ theory which says that you never know how the hand you shake can profoundly change your life as you know it. Not only has Ann maintained her loyalty to JessTalk, but she has encouraged countless other business owners to procure JessTalk speaking and coaching programs.
“They don’t care how much you know, until they know how much you care!” Caring to listen and observe pays major dividends in the end! My coaching career is supported by a background in delivering world class ‘leave them wanting more’ service and I have countless success stories to prove it.
Think about how you can listen more closely and wow your customers with excellent attention to detail today.